Shipping policy

Last updated: September 18, 2026

We keep shipping simple: KINRIOT offers free standard shipping with no minimum purchase to every destination currently available at checkout.

Delivery estimates begin after your order has been prepared and dispatched.

ORDER CONFIRMATION

After placing your order, you will receive a confirmation email containing your order details and delivery address.

Please check the recipient name, street address, apartment or unit number, postal code, and contact information carefully. If anything is incorrect, contact us as soon as possible at support@kinriot.com.

PROCESSING & DELIVERY

Ready-to-ship products: Usually dispatched within 1–3 business days.

Personalized or custom products: Usually dispatched within 5–8 business days after we receive all required customization details.

Processing time and delivery time are separate. If an order contains products with different processing times, the longer processing time will normally apply.

Business days exclude weekends and public holidays. A destination that cannot be selected at checkout is not currently supported.

Delivery estimates are not guaranteed arrival dates. Remote locations, customs clearance, severe weather, holidays, and carrier disruptions may cause delays.

TRACKING

When tracking is available, we will send it to the email address used at checkout after your order has shipped.

Tracking may take 2–5 business days to display its first update while the parcel moves between international and local carriers. Orders containing multiple products may arrive in separate packages.

CHANGE OF SHIPPING ADDRESS

If your shipping address is incorrect, contact us immediately with your order number and the corrected address.

We will do our best to help, but address changes cannot be guaranteed after an order has entered preparation or fulfillment. Additional delivery costs caused by an incorrect or incomplete customer-provided address may be charged before a parcel is resent.

CUSTOMS & DELIVERY DELAYS

International orders may be subject to import duties, VAT, taxes, or brokerage charges imposed by the destination country. These charges are the customer’s responsibility unless checkout clearly states that they are included.

If tracking has not updated for 10 business days, or the parcel has passed its estimated delivery window, email us so we can review the shipment with the carrier.

DELIVERY ISSUES

Marked as delivered but not received

Please check your mailbox, parcel locker, reception desk, safe locations, household members, and neighbors. Some carriers scan parcels shortly before final delivery, so please allow up to 48 hours before contacting us.

Lost in transit

If the carrier confirms that a parcel was lost, we will review the order and provide an appropriate replacement or refund.

Damaged, incorrect, or missing items

Contact us within 30 calendar days of delivery. Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs or video of the product.
• Photographs of the shipping label and outer packaging.

Please keep the item and packaging until the claim has been reviewed. Available resolutions are explained in our Refund Policy.