Shipping policy

Shipping Policy

Last updated: July 17, 2026

Aether Nove orders are dispatched from our fulfillment facility in China and delivered by international logistics partners. Tracking is provided when the carrier makes it available.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. During launches, holidays, or unusually high order volume, processing may take longer.

Estimated Delivery Times

United States: 7–15 business days after dispatch.
International destinations: 10–20 business days after dispatch.

These are transit estimates and do not include the 1–3 business day processing period. Delivery dates are not guaranteed. Customs processing, weather, peak-season volume, local carrier delays, and remote destinations can extend delivery time.

Shipping Rates and Free Shipping

United States orders under $49: $5.99 standard shipping.
United States orders of $49 or more: free standard shipping.
International orders under $79: $9.99 standard shipping.
International orders of $79 or more: free standard shipping.

Free-shipping thresholds are calculated from the merchandise subtotal after discounts and before taxes, duties, or other charges. The shipping rate and available delivery methods shown at checkout apply to the order.

Tracking

When your order ships, we will send a confirmation email with tracking information when available. Tracking can take 2–5 business days to show movement while the parcel is transferred between international and local carriers.

Orders containing multiple products may arrive in separate packages. If this happens, each package may receive a separate tracking number.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the customer's responsibility unless checkout clearly states otherwise.

Address Changes

Please check your shipping address before placing your order. If you need to request a correction, email support@aethernove.com as soon as possible. We cannot guarantee an address change after an order has entered fulfillment or shipped.

Delivery Delays and Missing Packages

If tracking has not updated for 10 business days, or your order is later than the estimated delivery window, email support@aethernove.com with your order number and shipping address. We will review the shipment with the carrier.

If tracking shows delivered but the parcel is missing, check your mailbox, parcel locker, building reception, household members, and neighbors, then allow 48 hours before contacting us because some carriers scan parcels before final delivery.

Damaged, Incorrect, or Missing Items

Contact support@aethernove.com within 7 days of delivery. Include your order number and clear photos of the item, shipping label, and packaging so we can review the issue.