Contact information
Contact Information
At Aether Nove, we want every customer experience to feel clear, supported, and easy to follow.
If you have any questions about your order, shipping, returns, refunds, product use, or at-home pet care routine, please contact our support team.
Customer Support
For all customer support inquiries, please email us at:
Please include your order number and order email if your question is related to an existing order.
Order Support
For questions about order status, tracking, address changes, order changes before fulfillment, or general order support, please contact us at:
To help us review your request faster, please include:
- Your order number;
- Your order email;
- Your shipping address, if your question is related to delivery;
- A clear description of your request.
Returns and Refunds
For return requests, refund questions, damaged items, incorrect items, exchanges, replacements, or delivered-but-not-received cases, please contact us at:
Please include:
- Your order number;
- Your order email;
- The reason for your request;
- Photos or videos of the product, packaging, or issue, if applicable.
Please do not send any items back before receiving approval and return instructions from our support team.
Product Questions
If you have questions about how to use your Aether Nove product, product features, pet compatibility, drying routine, or general product guidance, please contact us at:
Aether Nove products are designed to support at-home pet care routines. Our support team can provide general product guidance, but we do not provide veterinary, medical, or professional grooming advice.
If your pet has a medical condition, skin irritation, wounds, anxiety, respiratory concerns, heat sensitivity, or any other health-related issue, please consult a qualified veterinarian or professional groomer before using any drying or grooming product.
Response Time
Our support team will do our best to respond within 24–48 business hours.
Response times may be longer during weekends, holidays, product launches, or high-volume periods.
Important Notes
Please make sure your email address is entered correctly when contacting us.
If you are contacting us about an order, please use the same email address used at checkout whenever possible.
For your privacy and security, please do not send sensitive personal information unless it is necessary for your request.