Contact information
Contact Information
Last updated: September 20, 2026
KINRIOT is an online pet-lifestyle brand focused on travel beds, everyday carriers, home comforts and practical travel accessories. Our collection also includes decorative crystal collars and related accessories.
KINRIOT is operated by Rootaether LLC, a limited liability company registered in the State of Wyoming, United States. Rootaether LLC is the seller and website operator for kinriot.com.
Customer support is available by email, telephone, and website messaging. KINRIOT is an online-only business and does not offer walk-in or in-person customer service.
Business Information
Seller and website operator: Rootaether LLC
Consumer-facing brand: KINRIOT
Company jurisdiction: Wyoming, United States
Website: https://kinriot.com
Registered agent address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
The registered agent address is maintained for statutory and legal correspondence only. It is not a retail store, customer-service location, warehouse, fulfillment center, or return facility.
Operations and customer care:
Room 802, Phase 1, Shidai Shuian
Nanhai District, Foshan
Guangdong 528200
China
KINRIOT’s day-to-day operations, customer care and order fulfillment are coordinated from Foshan, Guangdong, China. This address is not a customer return address unless KINRIOT expressly authorizes its use in writing for a specific return.
Customer Support
Email: support@kinriot.com
Telephone: +1 (743) 282-8999
Contact page: https://kinriot.com/pages/contact
Website messaging is available through the chat icon when it is displayed. Current availability and expected reply information may be shown in the chat window.
Our usual response time is within two business days, Monday through Friday, excluding major holidays. Response times may be longer during product launches, holidays, or unusually high-volume periods.
Order Support
For order status, tracking, address corrections, cancellation requests, replacements, damaged items, or refund questions, please include:
- Your order number.
- The email address used at checkout.
- Your shipping address if the request concerns delivery.
- A clear description of the issue.
- Relevant photographs or video where applicable.
For your security, we may ask you to verify limited order information before discussing or changing an order.
Size and Fit Support
For help choosing a size, please include:
- The product name.
- Your pet’s resting length and width, approximate weight, and the dimensions of the intended vehicle or resting space. For a collar, include the neck measurement.
- Your pet’s species, breed, and approximate weight.
- Coat thickness or other fit concerns.
- A photograph if helpful.
Please measure your pet and the intended space before ordering. External product dimensions are not the same as internal resting space. Size guidance does not replace checking the actual fit or following product-specific use and safety instructions.
Personalized and Custom Orders
For customization questions, include the product name, requested size, colors, personalization details, preferred style, and any relevant reference images.
Please carefully review names, spelling, measurements, colors, and customization details before placing an order. Changes cannot be guaranteed after preparation or production has begun.
Returns and Refunds
Do not send products to the registered agent address, the operations address, or the address printed on the original parcel unless KINRIOT first provides written return authorization and confirms the applicable return address.
KINRIOT does not maintain a walk-in customer-return facility. Depending on the issue, we may request photographs, video, packaging information, or a physical return before approving a resolution.
Return eligibility, instructions, refund timing, replacements, and delivery claims are governed by our Refund Policy.
Shipping and Tracking
Processing periods, delivery estimates, available destinations, tracking, customs information, and delivery-claim instructions are stated in our Shipping Policy.
Privacy and Legal Requests
Privacy-rights requests, policy questions, and customer-service correspondence may be sent to support@kinriot.com. Please review our Privacy Policy for additional information.
Formal statutory or legal correspondence intended for Rootaether LLC may be sent to the registered agent address listed above. Customer orders, returns, and ordinary support requests should be directed to our customer-support email instead.
Security
Please do not send complete payment-card numbers, payment-account credentials, account passwords, government identification, or other sensitive information by ordinary email or chat unless we specifically explain why it is required and provide an appropriate secure process.
KINRIOT will never ask you to disclose an account password or complete payment-card number through unsolicited email, social-media message, or website chat.