Refund policy
Last updated: September 18, 2026
We want every KINRIOT purchase to feel considered and dependable. This policy explains when a return is eligible, who pays the return shipping, and how refunds are processed.
RETURN ELIGIBILITY
Damaged, defective or incorrect orders
Contact us within 30 calendar days of confirmed delivery if your order:
- Arrived damaged in transit;
- Has a manufacturing or workmanship defect;
- Contains an incorrect product, size, color, personalization or component;
- Is incomplete or missing a component; or
- Is materially different from the product description shown when the order was placed.
After reviewing the claim, we may offer a repair, replacement, partial refund or full refund, depending on the issue and product availability. This 30-day claim window does not limit any longer mandatory consumer right.
Change-of-mind returns
Standard, non-personalized products may be returned when all of the following conditions are met:
- The return is requested within 30 calendar days of confirmed delivery;
- The product is new, unused, unwashed and unaltered;
- It is free from pet hair, odors, stains, scratches, bite marks and other signs of use;
- All original components, accessories and tags are included;
- The original packaging is included where reasonably possible; and
- The return is shipped within 14 calendar days after we issue written return authorization.
You may inspect a product only as reasonably necessary to confirm its size, appearance and basic suitability. If the listed measurements were accurate but the selected size, color or vehicle fit does not work for you, the request is treated as a change-of-mind return.
ITEMS WE CANNOT ACCEPT
Unless the product arrived faulty, damaged, incorrect or materially misdescribed, we cannot accept:
- Personalized, custom-made, altered or made-to-order products;
- Products that have been used, worn, washed, cleaned or altered;
- Pet bedding or carriers showing pet hair, odors, stains, chewing, scratching or other pet-related damage;
- Damage caused by improper use, improper cleaning, modification, chemicals, water exposure or failure to follow the care instructions;
- Normal wear and tear;
- Products with missing components or packaging damage that materially affects resale; or
- Products clearly marked as final sale or non-returnable before purchase, where permitted by law.
Natural crystals, handcrafted details, fabric grain, color tone and padding loft may vary slightly. These reasonable variations are not defects when the product remains materially consistent with its description.
HOW TO START A RETURN
- Email support@kinriot.com with your order number, the email address used at checkout and the reason for your request.
- For damage, defects, missing items or incorrect products, include clear photographs or video of the product, packaging and shipping label.
- Wait for our written approval, return address and instructions. We aim to reply within 2 business days.
- Once authorized, send the return using a trackable shipping method within 14 calendar days.
Do not send returns to the address on the original parcel, our registered agent address or a published company address. Unauthorized returns may be refused, delayed or returned to the sender.
RETURN SHIPPING
| Return reason | Return shipping | Details |
|---|---|---|
| Damaged, defective, incorrect, incomplete or materially misdescribed | KINRIOT | We cover reasonable standard return shipping when a physical return is required. |
| Change of mind, incorrect size, color or vehicle fit | Customer | The customer is responsible for the direct return shipping cost. |
If we are responsible for the return, we may provide a prepaid label or reimburse a reasonable standard shipping charge after receiving a valid receipt. Expedited or premium shipping upgrades are not reimbursed unless approved in writing.
INSPECTION & REFUNDS
When a physical return is required, we normally inspect it within 5 business days after it reaches the authorized return location.
Once approved, the refund is issued to the original payment method within 5 business days. Your bank or payment provider may require an additional 5–10 business days to display the funds.
Refunds cannot be redirected to another card, bank account or payment method. Any paid expedited or non-standard outbound shipping fee is non-refundable for a change-of-mind return unless applicable law requires otherwise.
We do not charge a restocking fee. However, where permitted by law, a return may be rejected or reduced in value if the product has been used or handled beyond what was reasonably necessary to inspect it.
CANCELLATIONS & EXCHANGES
To request an order change or cancellation, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed after preparation, personalization or fulfillment has started.
We do not process direct change-of-mind exchanges. If your standard product qualifies for return, you may return it for a refund and place a new order. For an approved damaged, defective or incorrect order, we may offer a replacement as the resolution.
YOUR LEGAL RIGHTS
Nothing in this policy excludes, restricts or replaces any consumer right that cannot legally be excluded. Where applicable law provides a longer return, cancellation, guarantee or refund right, that law will apply.