We’re here to help.
For product questions, fit advice, order tracking or returns, contact the KINRIOT team.
Customer support
support@kinriot.com
+1 (743) 282-8999
Monday–Friday. We normally reply within two business days; holidays and busy periods may take longer.
For order questions, include your order number and checkout email. For bed or carrier fit, include your pet’s resting measurements, approximate weight, product name and intended space. Please do not send passwords or full payment-card details.
Shipping & returns
Shipping information · Return eligibility and instructions
Please obtain written authorization and a confirmed return address before sending a product back. Neither address below is a customer return address unless expressly authorized.
Business information
Rootaether LLC
Operating the KINRIOT brand
Registered agent address
30 N Gould St, Ste R
Sheridan, WY 82801, United States
For statutory and legal correspondence only. This is not a retail store, fulfillment center, customer-service location or return address.
Operations & customer care
Room 802, Phase 1, Shidai Shuian
Nanhai District, Foshan
Guangdong 528200, China
Day-to-day operations, customer care and order fulfillment are coordinated from this location. KINRIOT is an online-only business.