Terms of Service

Last updated: July 1, 2026

These Terms of Service govern your access to and use of the Aether Nove website, products, services, content, features, tools, and any purchases made through our online store.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.

Please read these Terms carefully before using our website or purchasing from Aether Nove.

Overview

Aether Nove is a pet-care and lifestyle brand offering thoughtfully designed products for at-home pet care routines.

Our products are designed to support everyday home care, comfort, and convenience. They are not intended to diagnose, treat, cure, or prevent any medical condition in pets or humans.

Individual experiences may vary depending on your pet’s size, coat type, temperament, drying needs, environment, and how the product is used.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any minor dependents to use this website under your supervision.

You may not use our products, website, or services for any illegal or unauthorized purpose.

You must not transmit viruses, malicious code, or any destructive technology through our website.

A breach or violation of these Terms may result in termination of your access to our services.

Product Information

We make reasonable efforts to display product information, descriptions, images, pricing, availability, specifications, and usage guidance as accurately as possible.

However, we do not guarantee that all product descriptions, images, colors, packaging, pricing, availability, specifications, or other content on our website will always be complete, current, or error-free.

Product packaging, appearance, components, accessories, and included materials may be updated or adjusted from time to time.

Aether Nove products should be used only as directed. Please read all instructions, warnings, and product materials before use.

Product Use and Pet Safety

Aether Nove products are designed for at-home pet care routines and should always be used responsibly and under supervision.

Our Hands-Free Pet Dryer is intended for everyday drying and grooming support for suitable pets, including small to medium dogs, long-haired cats, and similar home-care use cases. It is not intended to replace professional grooming equipment for every pet, especially very large dogs, extremely thick-coated breeds, pets with severe matting, or pets requiring professional grooming care.

You are responsible for determining whether a product is suitable for your pet and your home environment.

When using any pet-care product:

• Always supervise your pet during use;
• Follow the product instructions carefully;
• Do not use the product in a way that may cause discomfort, overheating, fear, injury, or unsafe conditions;
• Do not point airflow directly into your pet’s eyes, ears, nose, or mouth;
• Stop using the product if your pet appears distressed, overheated, uncomfortable, or unsafe;
• Keep electrical products away from water immersion, wet outlets, unsafe cords, and unsupervised children or pets;
• Do not use the product if the cord, plug, housing, or any component appears damaged;
• Allow your pet time to adjust gradually if they are sensitive to sound, airflow, handling, or grooming.

If your pet has a medical condition, skin irritation, wounds, anxiety, respiratory concerns, heat sensitivity, or any other health-related issue, please consult a qualified veterinarian or professional groomer before using any drying or grooming product.

Information on our website, product pages, emails, advertisements, social media, customer support communications, or educational content is provided for general informational purposes only and should not be considered veterinary, medical, or professional grooming advice.

Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

Full payment is collected at checkout.

Prices are listed in the currency shown at checkout and may be changed at any time without prior notice.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, abusive, unauthorized, placed by resellers, or in violation of these Terms.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method where applicable.

Shipping and Delivery

After your order is confirmed, we will prepare your order for fulfillment.

Once your order has been fulfilled, tracking information will be sent to the email address used at checkout when available.

Delivery times may vary depending on the carrier, destination, local delivery conditions, weather conditions, customs processing, and other factors outside our control.

If an unexpected fulfillment or shipping issue affects your order, we will contact you by email with an update and available options.

Shipping, delivery timelines, delivered-but-not-received claims, incorrect address issues, and related matters are governed by our Shipping Policy and Refund Policy where applicable.

Order Changes or Cancellation Before Fulfillment

If your order has not yet entered fulfillment or been shipped, you may contact us to request an order cancellation or change.

To request cancellation or an order update, please email us at support@aethernove.com with your order number and order email.

If your cancellation request is approved, the refund will be processed back to the original payment method.

Once an order has entered fulfillment or has shipped, we may be unable to cancel or change the order. After shipment, returns and refunds are handled according to our Refund Policy.

Returns and Refunds

Returns, refunds, order cancellations, damaged items, incorrect items, delivered-but-not-received claims, incorrect address issues, exchanges, and replacements are governed by our Refund Policy.

By placing an order, you acknowledge and agree to review our Refund Policy before purchase.

Unless otherwise stated, our standard return window is 30 days from delivery, subject to the conditions listed in our Refund Policy.

Return eligibility may depend on product condition, return timing, included accessories, original packaging, prior approval from our support team, and other factors described in our Refund Policy.

Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current billing, shipping, contact, and account information for all purchases made through our website.

You agree to promptly update your account and order information, including email address, billing address, shipping address, and payment details, so we can complete your transaction and contact you as needed.

Aether Nove is not responsible for failed delivery, delivery issues, or loss caused by incorrect or incomplete information provided by the customer.

Promotions, Discounts, and Offers

From time to time, we may offer promotions, discounts, bundles, gifts, limited-time offers, customer feedback programs, or special pricing.

We reserve the right to modify, suspend, cancel, or end any promotion at any time.

Promotional offers cannot be combined unless clearly stated.

Complimentary gifts, promotional items, discounted bundles, and customer feedback rewards may be subject to additional terms and may not be eligible for standard return unless required by applicable law or approved by our support team.

If we offer a customer photo, video, or feedback reward, eligibility may depend on the specific terms of that offer, including proof of purchase, timing, submission quality, originality, and compliance with our instructions. Submitting feedback does not require a positive review, and any published customer content may be used only as permitted by law and our Privacy Policy.

User Content, Reviews, and Feedback

If you submit reviews, testimonials, photos, videos, comments, suggestions, feedback, pet-care experience photos, product experience videos, or other materials to Aether Nove, you agree that we may use, reproduce, edit, publish, translate, distribute, and display such content in connection with our business, website, advertising, social media, customer support, product development, or marketing, where permitted by law.

You are responsible for ensuring that any content you submit is accurate, lawful, original, and does not violate the rights of any third party.

If your content includes people, pets, locations, music, third-party materials, or other identifiable content, you are responsible for obtaining any necessary permissions before submitting it to us.

We may remove, edit, or decline to publish user-submitted content at our discretion.

We will handle personal information in accordance with our Privacy Policy.

Third-Party Tools and Services

Our website may be powered by or integrated with third-party tools, platforms, payment processors, analytics providers, shipping providers, advertising platforms, review tools, customer support tools, and other service providers.

These third-party services may be subject to their own terms and privacy policies.

Aether Nove is not responsible for the actions, omissions, content, policies, or practices of third-party services.

Third-Party Links

Our website may contain links to third-party websites, apps, platforms, or services that are not owned or controlled by Aether Nove.

We are not responsible for reviewing or evaluating the content, accuracy, policies, security, or practices of third-party websites.

Accessing third-party links is at your own risk.

Prohibited Uses

You may not use our website, products, content, or services:

• For any unlawful purpose;
• To violate any applicable laws, regulations, or third-party rights;
• To submit false, misleading, or fraudulent information;
• To interfere with the security or operation of our website;
• To transmit viruses, malware, or harmful code;
• To scrape, copy, reproduce, or exploit website content without permission;
• To harass, abuse, insult, harm, defame, intimidate, or discriminate against others;
• To engage in chargeback abuse, refund abuse, reselling abuse, policy misuse, or fraudulent activity;
• To collect or track personal information of others without authorization;
• To misuse our products in a way that may harm people, pets, property, or third parties;
• To use our products or services in a way that violates these Terms.

We reserve the right to terminate your access to our website or services for violating any prohibited use.

Intellectual Property

All content on the Aether Nove website, including text, images, graphics, logos, product names, product designs, videos, icons, layout, branding, and other materials, is owned by or licensed to Aether Nove unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, display, publish, or exploit any part of our website, brand assets, product images, product videos, or content without our prior written permission.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website or in our services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery timelines, availability, specifications, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after an order has been placed.

Availability and Service Changes

We may modify, suspend, discontinue, or limit access to any part of our website, products, services, content, or features at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of our website or services.

Disclaimer of Warranties

Our website, products, content, and services are provided on an “as is” and “as available” basis, except as expressly stated in our policies.

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that any product will produce a specific result, performance outcome, drying time, pet reaction, or grooming result.

Individual product experiences may vary depending on your pet, coat type, size, environment, handling, and use.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

Limitation of Liability

To the fullest extent permitted by applicable law, Aether Nove and its owners, employees, contractors, service providers, partners, suppliers, and affiliates shall not be liable for any indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, products, services, or any purchase made through our store.

Aether Nove is not responsible for misuse of products, failure to follow instructions, unsafe handling, improper storage, damage caused after delivery, pet behavior, or conditions outside our reasonable control.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

Indemnification

You agree to indemnify and hold Aether Nove and its owners, employees, contractors, service providers, partners, suppliers, and affiliates harmless from any claim, demand, loss, liability, damage, cost, or expense arising from your breach of these Terms, your misuse of our website or products, your violation of any law, or your violation of the rights of a third party.

Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

Changes to These Terms

We may update, change, or replace any part of these Terms of Service by posting updates on our website.

The “Last updated” date may be revised when changes are made.

Your continued use of our website or services after any changes are posted means you accept the updated Terms.

Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by applicable law, and the remaining portions will remain in effect.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Aether Nove Support
support@aethernove.com